What you have to say is important to us
We are committed to providing high-quality customer service for our clients. Those who receive our service usually depend a great deal on our help, because of the complexity of private health insurance. That´s why we want to offer the right services and encourage people to ask for our help and advice.
We believe we succeed most of the time. However, we are always looking for ideas on how to improve things wherever possible. We also know there may be times when things go wrong and you may not feel satisfied. When this happens, we want to hear about it so that we can explain things and try our best to rectify the situation. This explains how you can go about suggesting ideas to us. Of course it´s also good to hear, and useful to know, about things when they have gone well. So please feel free to tell us when we do get it right.
You can complain if:
You are unhappy about the quality of service provided. A service we have not provided on time. The service you received was not up to the standard you expected. A member of staff behaved unfairly or was impolite to you.You can complain by:
Phone: Call our customer care manager on 01803 314600
Writing it down: You can send us a letter or fax us on 01803 314300
Calling into our office to talk about your problem at
75 Teignmouth Road , Torquay , TQ1 4ES
Or email: susie@healthplanplus.com
Who is an eligible complainant?
In summary, it is those who have a customer or potential customer relationship with the firm who are either
A private individual. A business with annual turnover less than £1 million when the complaint was made. A charity of annual turnover less than £1 million when the complaint was made. A trustee of a trust with a net asset value of less than £1 million when the complaint was made.